Knowledge Management (KM)is the art of creating value by leveraging an organization's intangible assets, or intellectual capital. Knowledge Management provides the basis for decision support, which is critical to business activities. It represents an enterprise-wide and ongoing application of intellectual capital to achieve the company's mission and goals. What KM does is collates data obtained across the company's business efforts in order to convert that data into knowledge to support decisions on methodology and the "way ahead." It pulls together data such as contract history, project experience, business intelligence, performance metrics, templates, and expert judgment. Knowledge Management enables efficient decision making by ensuring that all data and information is available, reliable, and secure and provided across the enterprise. The benefits of a Knowledge Management system are immeasurable in terms of increased efficiency and reduced costs. Often, it prevents rework or "reinventing the wheel."
Atlas uses a Service Knowledge Management System (SKMS) which is a set of integrated repositories that are used to manage knowledge and information. It includes the Configuration Management System (CMS), which itself is comprised of a Configuration Management Database(CMDB), which stores configuration details, and a Known Error Database(KEDB), which is used for Problem and Incident Management.
Knowledge management is the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplined approach to achieving organizational objectives by making the best use of knowledge. Core components of KM include people/culture, processes/structure, and technology. At Atlas, we believe that KM is the capabilities by which communities within Atlas and our customers capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it, and that those individuals can creatively exploit the group knowledge to add value as a normal part of their work.
Atlas is supporting KM in the US Navy through the development and maintenance of the SPAWAR Acquisition Integrated Logistics Online Repository (SAILOR), a centralized repository that provides both classified and unclassified Final Issue technical, logistics, and configuration documentation to fleet combatants and Navy support personnel. SAILOR also provides a single point of entry to retrieve system support information for SPAWAR programs of record. SAILOR includes collaborative KM tools such as user feedback mechanics, survey capabilities and knowledge sharing forums. These tools leverage site analytics and direct user feedback to improve SAILOR’s performance, innovate fleet and PEO C4I centric solutions, and encourage the sharing of knowledge between the user base.